"Engaged employees are more attentive and vigilant. They look out for the needs of their co workers and the overall enterprise, because they personally ‘own’ the result of their work and that of the organization.”
Jim Harter Ph.D., a chief scientist at Gallup Research
Engaged employees create a virtuous circle where communication and collaboration nurture engagement and vice versa.
Organisations with a high level of engagement report 22% higher productivity, according to an analysis of 1.4 million employees conducted by the Gallup Organisation. Benefits include lower absenteeism and staff turnover, so lower requirement costs. With higher scoring organisations reporting 48% fewer safety incidents and 41% fewer quality issues.