The Apprentice Returns!
Seeing the return of this popular programme reminded me that how we treat each other and as a result, how successful we are in engaging our teams in the practice, depends on our personal values.
How we relate to each other is driven by our values, working in any organization is made better or worse depending on how closely our personal values match those of the overall team. We may not have thought about the values of our practice but if we are guided by honest, open conversations, we will get more from our team and involve them in delivering our goals. This is because an environment that is heavily political, where honest feedback to leaders is discouraged and where we are asked to do things we are uncomfortable with, this puts us under stress. It certainly does not make for a motivated team.
Many people will say, I did this because it was “just business”, not what they personally would do, i.e. it was outside of their control. This is a "cop out", we each make choices based on our values, our beliefs and making your team aware of yours, as well as understanding theirs can turbocharge cooperation.
A successful team will have a commonly understood and communicated set of values, such as respecting each other’s opinion, and as the leader you set the tone, both by what you say but most importantly by what you do.
Behaviour that confronts, bullies and antagonises is being exposed more and more as not acceptable in today’s collaborative, engaged, team environment. A collaborative and engaged environment will drive a better patient experience, higher sales and create a happier workplace along the way.
To find out the twelve lessons of successful leadership, or to arrange an introductory call on how you can improve team engagement in your practice, email firstname.lastname@example.org or call 07702 111070.